We Are Fired Up About Real Estate Compliance!

Education Sessions


  • All’s Fair in Love and Housing

    (Also taught as “Ignorance is Not a Protected Class: The New Face of Fair Housing) In this interactive course, licensees will learn to clearly identify protected classes, better protect and serve the public through cultural awareness, clearly communicate with clients, communicate through body language, and prevent embarrassing mistakes.
    Session Options: 1-3 hours
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  • Beyond the Transaction: The Impact of Agency from a Client’s Perspective

    If you have ever shaken your head after a transaction closed and wondered what happened, perhaps your answer lies in how you handled the client relationship. During this highly interactive course, students receive in-depth information on the essential elements of buyer and seller agency representation. Gain comprehensive knowledge of the different responsibilities of each agency role, and the ethics related to your representation role. Participants will discuss ethical questions and apply the concepts they have learned to real live scenarios. The focus of the program is focusing on making the real estate licensee more professional and competent in their dealings with the general public.
    Session Length: 3 Hours
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  • Burn the Hamster Wheel: 10 Strategies for Achieving Life Balance

    Have you ever felt so overwhelmed that you wanted to stop the world, so you could get off? Imagine a world where your life was joyfully in balance. Is such a world possible? Is balance a myth? Come and enjoy this enlightening and fun session to find out how to permanently burn the “hamster wheel” with 10 strategies for creating and sustaining balance in your life.
    Session Options: 1-3 hours
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  • Contracts, Lawyers, and REALTORS®, Oh My!

    This course provides a comprehensive overview of basic contract law and how it impacts the Real estate licensee. The topics of unauthorized practice of law, types and validity of contracts, and an overview of the elements of a contract are covered in depth. Other areas addressed include the parol evidence rule, legally competent parties, unilateral and bilateral contracts, mutual agreement, assignment/novation, contract breach and misrepresentation.
    Session Options: 2 Hours 3 Hours 6 Hours
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  • Cover Your Assets: Protecting Yourself from Liability

    Have you ever wondered how and why some agents get themselves into trouble? Stay out of court and possibly jail by getting and staying far away from the hottest legal pitfalls. Learn how to use state forms and contracts to protect yourself and your clients from liability in this exciting and informative course.
    Session Length: 3 hours
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  • Cracking the Code: Living and Applying the Code of Ethics

    Did you know? Statistically, most agents who get sideways with the Code of Ethics do so accidentally. Do we KNOW the Code? How can you LIVE it if you don’t know it? Get ready to engage and share your opinions in this fun course as you examine specific scenarios and LEARN the Code, so you can LIVE the Code!
    Session Options: 1-3 hours
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  • Detective Agency

    Time to dive deep into regulations that will make a difference in how you do the real estate business. During this session, you will learn about State Statutes and Regulations, including 25 Ways to Lose Your License; federal laws, including RESPA, fair housing advertising guidelines, truth in lending, and the Lead Based Paint Disclosure. Protect your license and enhance your professionalism by understanding and implementing critical strategies into your business.
    Session Options: 1-4 hours
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  • Facebook or Face Plant: The Ethics of Social Media: 20 Social Media Strategies to Grow Your Business

    (Also taught as “Instafamous: The Ethics of Social Media”) Have you ever asked yourself: How do I utilize social media as an “onpurpose” strategic tool to grow my business? What mistakes am I making? Am I sharing valuable content with my sphere or am I simply “taking up cyber space?” What am I doing right? In this fun and engaging course, you will be exposed to 20 social media strategies to help you utilize social media to grow your influence with clients and customers. In addition, you will be able to identify key ways agents are violating the Code of Ethics through improper social media use, explore the world of “Blind Ads” and uncover how and why they are harmful to the public. This is your opportunity to create a specific “Game Plan” to implement social media success strategies as a part of your business plan for the future.
    Session Options: 1-3 hours
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  • Getting Past No: Negotiating Strategies for the Real Estate Professional

    Negotiation is one of our FIVE ESSENTIAL SKILLS as a real estate professional. Most real estate professionals lack the key negotiation skills they need to succeed in championing their clients at the highest level. Take your negotiation game to the next level with this fun, interactive course.
    Session Options: 2-3 Hours
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  • Herding Cats: Best Business Practices for Brokers and Agents

    As a broker, do you ever feel like you are herding cats? In the highly litigious world in which we live, brokers and licensees need to stay on the cutting edge of best practices, so they can stay ahead of the legal curve. As you strategize about ways to help yourself and other agents raise the bar of professionalism in their own businesses, you need to concentrate on ways to minimize risk for our clients, for yourselves, your brokerages, and the public at large.
    Session Options: 1-3 hours
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  • 12 Hour New Agent Course (UTAH ONLY)

    Serving diverse clientele is not only challenging but filled with exposure to professional liability. In this fun and engaging course, licensees learn to clearly identify protected classes, enhance their personal cultural awareness and apply communication techniques that enhances relationships between themselves and their customers/clients.
    Session Length: 2 hours
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  • No REALTOR® Left Behind: What You Should Know About the Utah REPC (UTAH ONLY)

    Keep yourself from committing mistakes that will bring you under the watchful eye of the real estate commission or legal system. Minimize the chance of being sued by learning how to better protect and serve your clients when you understand fully how you can use the Real Estate Purchase Contract as an effective tool to protect your clients against prosecution. Join Cheryl and uncover why using this document may be critical to your success. Dive into the Utah REPC like you never have before.
    Session Length: 4 hours
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  • Prison Orange isn’t my Color (and Other Reasons to Avoid Mortgage Fraud)

    Stay on top of your professional game by staying on top of schemes that are actually mortgage fraud. Can you tell the difference between “creative financing” and fraud? Keep yourself out of jail by learning all of the latest and greatest schemes to watch out for with this lively program.
    Session Options: 1-4 hours
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  • Putting the Fun in Funding: Understanding Mortgage Basics

    Why should a real estate agent learn the ins and outs of the mortgage world? Because if you don’t, it may negatively impact your ability to close a transaction effectively and efficiently! The mortgage world has turned upside down in the past few years. If you have been in the business for a while, your head may be spinning when you consider the massive changes that have occurred. We will review the basics of mortgage, and thoroughly investigate how we, as a country, got into this credit crisis to begin with. Come join Cheryl for this fun and informative course!
    Session Options: 1-4 hours
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  • Real Estate Safety Matters: Safe Business

    The Real Estate Safety Matters: Safe Business = Smart Business course is designed to instill safety awareness and habits as second nature so that real estate professionals—as well as their clients and customers—know how to avert or respond to dangerous situations and avoid harm as they practice their profession.
    Session Length: 3 hours
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  • RESPA Reform: What You Don’t Know Will Hurt You

    Who says education can’t be fun? Using a variety of methods, we will explore the extensive changes the federal government has made to RESPA laws. Learn details about form revisions, behaviors acceptable by REALTORS® under the new laws, referral fee criteria and the trips and traps that can you into professional difficulty. Join Cheryl today and avoid costly mistakes that are entirely preventable.
    Session Options: 1-4 hours
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  • Risky Business: Risk Management Strategies for Today’s Real Estate Professional

    A highly interactive ethics and law update course where Students gain competency in handling real estate transactions is the primary focus. Antitrust, and Misrepresentation are the primary areas of review. Participants will be actively involved in viable case studies, as well as group discussion regarding ethics issues.
    Session Length: 3 hours
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  • The Bozo Explosion: Raising the Professionalism Bar

    (Also taught as “Step Up or Step Aside: Raising the Bar of Professionalism”) While the National Association of REALTORS® Code of Ethics and Standards of Practice establishes objective, enforceable ethical behavior governing the professional conduct of REALTORS®, it does not address issues of courtesy or etiquette. Problem solved! The Professional Conduct Working Group of the Professional Standards Committee has developed a thorough list of professional courtesies that can be used by REALTORS®. Unlock the keys of enhanced professionalism through understanding how respect for the public, property and their peers is not only a right, but ensures relationships built upon insight and trust.
    Session Length: 3 hours
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  • To Protect and to Serve: Understanding State and Federal Law

    Protect your license and stay out of the regulatory official’s radar by understanding and implementing critical strategies into your business. We will explore specifics relating to: 1) State statutes and regulations including 25 Ways to Lose Your License, federal laws and RESPA as it relates to fair housing advertising guidelines, truth in lending and Lead Based Paint Disclosure. This information will help you effectively assist your customers and clients and retain a high level of professionalism in your real estate careers.
    Session Length: 3 hours
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  • When the Seller Becomes the Bank

    Are you having trouble getting offers and closing your listings? Have your eager sellers asked you if they are a good candidate for seller financing? It is important to know when seller financing is viable or not. Avoid potential traps and pitfalls and learn how to:
    • Identify how seller financing can help your clients without endangering your clients’ underlying mortgage position
    • Explain the Due on Sale Clause and avoid legal complications
    • Gain competency in completing the Seller Financing Addendum
    Session Length: 3 hours
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Designation and Certification Courses


ACCREDITED BUYER REPRESENTATIVE (ABR)

Accredited Buyer Representatives, or ABRs, are designated by the Real Estate Buyer’s Agent Council, which is an affiliate of the National Association of REALTORS®. After a thorough training and accreditation process, ABRs receive special distinction for providing quality representation to home buyers.

ABR Electives:

  • Generating Buyer and Seller Leads: Capture, Qualify, Convert

    Accredited Buyer Representative Certification (ABR) – Elective Prospecting, Farming, Networking! Lead generation goes by many different names. Are your lead generation techniques built to last? This course will examine the discipline, strategy, and systems that effective lead generation requires. Use this turnkey resource to also examine how to research and quantify the results of your lead generation activities so that you can fine tune and focus your efforts. Learn about the fundamentals of lead generation, tracking leads and analytics, as well as tools and systems for your growing business.
    Session Length: 1 Day
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  • Generation Buy

    Accredited Buyer Representative Certification (ABR) – Elective At any given time, today’s real estate professionals may be working with four generations of real estate buyers: Millennials, Generation X, the Baby Boomers, and Matures. This one-day course examines the home buying characteristics of these generations and evaluates their expectations (of agents and of the transaction) as well as communication preferences. As a turnkey resource, participants receive generation-specific marketing tools, networking tips, scripts, and counseling strategies to help formalize agency relationships.
    Session Length: 1 Day
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  • Networking and Referral Systems

    Accredited Buyer Representative Certification (ABR) – Elective Performance Management Network (PMN) – Elective Between networking and referrals are the relationships we build and manage. The goal of this course is to provide you with the information and tools you need to make the transition from a salesperson making cold calls to a professional, knowledgeable consultant with a steady stream of advocates and referrals. This course will provide REALTORS® with the information and tools needed to transition from a salesperson making cold calls to a knowledgeable consultant with a stream of advocates and referrals.
    Session Length: 1 Day
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  • New Home Construction and Buyer Representation

    Accredited Buyer Representative Certification (ABR) – Elective Solid increases in single-family starts, still historically low interest rates, and high buyer demand point to healthy sales of new-home construction. This one-day course provides buyer’s representatives with the product knowledge and increased confidence to make new-home construction a win-win transaction for buyer-clients.
    Session Length: 1 Day
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AT HOME WITH DIVERSITY® (AHWD)

  • The At Home with Diversity® Course

    The At Home with Diversity® course is part of a comprehensive cultural diversity outreach program that will help real estate companies diversify their workplaces and improve the industry’s ability to serve culturally diverse consumers. NAR and HUD undertook a joint effort in 1998 to certify real estate professionals who are trained regarding cultural diversity and outreach and have made a commitment to a set of diversity principles. The training, built on the letter and spirit of the Fair Housing Act, provides participants with tools to build diversity outreach into their business plans to best serve a dynamic and growing market. This course is available to all professionals involved in the real estate transaction.
    Session Length: 1 Day
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CERTIFIED REAL ESTATE TEAM SPECIALIST

  • Designing & Sustaining Successful Teams

    The concept of a real estate team is nothing new. They have existed for decades, but over the past several years, the team concept has evolved and become far more ubiquitous. As the real estate industry progresses and the consumers’ demands on the agent increase, many real estate professionals have begun moving their existing single-agent practice to a more sophisticated and advanced model to better serve their clients and become more profitable.
    Session Length: 1 day
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  • HR Solutions for Teams: Find. Hire. Compensate. Train. Evaluate. Fire.

    The growth of teams has clearly outpaced the support activities needed to ensure their success. Stay ahead of the curve with this one-of-a-kind HR course. Manage your human resources and attract the right talent for your team. Answer all of your HR risk and liability questions. Get best practices for finding, hiring, compensating, training, evaluating and firing team members.
    Session Length: 1 Day
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  • Team Leadership for Maximum Performance

    Today’s team leaders must be at the top of their game to keep up with the demands of running their business. Learn the in’s and out’s of what it takes. Develop and implement leadership strategies to help you run a success and profitable business. Learn how to manage business challenges such as turnover, training and mentoring. Learn how to adapt to different personalities and different situations.
    Session Length: 1 Day
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E-PRO® CERTIFICATION PROGRAM (EPRO)

  • E-PRO® CERTIFICATION PROGRAM (EPRO)

    Accredited Buyer Representative Certification (ABR) – Elective
    Certification Course (e-PRO®)

    e-PRO® gives you a roadmap to build your business and serve the hyper-connected consumers of today and tomorrow. Learn about the changing market and how to connect with consumers, manage your online reputation, generate leads, and gain referrals by signing up for Day 1 of the certification course. Become familiar with the latest technology and social media tools to enhance your business and engage with customers and other real estate professionals. Upon completion of Day 1, students must complete Day 2 online to earn the e-PRO® certification.
    Session Length: 1 Day
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MILITARY RELOCATION PROFESSIONAL (MRP)

  • Work with Current and Former Military Service Members to Find the Best Housing Solutions

    Military Relocation Professional (MRP) Certification Course
    Accredited Buyer Representative Certification (ABR) – Elective
    Certified Residential Specialist (CRS) – 8 Hour credit
    Seller Representative Specialist (SRS) – credit hours
    Students will learn how to provide the real estate services at any stage in the service member’s military career that meet the needs of this niche market and win future referrals. When military staff and their families relocate, the services of a real estate professional who understands their needs and timetables makes the transfer easier, faster, and less stressful. This certification program focuses on educating real estate professionals about working with current and former military service members to find the housing solutions that best suit their needs and take full advantage of military benefits and support.
    Session Length: 1 Day
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PERFORMANCE MANAGEMENT NETWORK (PMN)

The Performance Management Network (PMN) designation focuses on developing negotiations strategies and tactics, networking and referrals, business planning and systems, personal performance management and leadership development
  • Effective Negotiating for Real Estate Professionals

    Accredited Buyer Representative Certification (ABR) – Elective
    Certification Course (e-PRO®)

    Effective negotiating on behalf of others is the hallmark of the buyer’s and seller’s representatives. This course examines positional bargaining and value negotiating. It also examines unique issues when representing someone in a negotiation and breaking a negotiation impasse.
    Session Length: 1 Day
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  • The Business of Your Business

    This session is one you won’t want to miss. Discover ways as to how you can think about the business of your business and make it more profitable and successful. You’ll learn strategies for systemizing your business, as well as fundamentals for improving your bottom-line and achieving your financial goals. Learn the how’s and why’s of staffing, how to develop an actionable business plan and why your role should be that of a CEO working on the business versus an employee working in it.
    Session Length: 1 Day
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PRICING STRATEGY ADVISOR (PSA)

  • Pricing Strategies: Mastering the CMA

    Pricing Strategy Adviser Certification Course
    Accredited Buyer Representative Certification (ABR) – Elective
    Seller Representative Specialist (SRS) – Elective
    Enhance your skills in pricing properties, creating CMAs, working with appraisers, and guiding clients through the anxieties and misperceptions they often have about home values. This is the core course required to earn the new PSA (Pricing Strategy Advisor) certification. You will learn about the purpose and benefits of CMAs, and how to guide clients through them and be able to utilize terminology of pricing and valuation in a way that sellers can appreciate. Uncover ways to properly identify appropriate comparables, where to find information about them and how to adjust comparables for your CMA.
    Session Length: 1 Day
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REAL ESTATE NEGOTIATION EXPERT (RENE)

The Real Estate Negotiation Expert (RENE) certification is for real estate professionals who want to sharpen their negotiation skills. The RENE certification program gives REALTORS® the tips and tools they need to be skillful advocates for their clients.

  • Real Estate Negotiation Expert Certification Program

    Real Estate Negotiation Expert (RENE) Certification Course – 2 Day Do you want to sharpen your negotiation skills? This 2-day course is an interactive experience to help negotiators elevate their game! The course examines all types of negotiation formats and methods so that today’s negotiators can play the game to win. A full spectrum of tips, tools, techniques and advantages are provided so that negotiators can provide effective results for their client. The second day of the course focuses on real-world field scenarios to help negotiators apply the power tools, techniques and tactics learned on the first day. Understanding the tactics and techniques is one thing but learning how to recognize them being done and using them effectively requires practice. These field scenarios provide the foundational experience and practice negotiators need to master so they can effectively advocate for their clients.
    Day 1 – Power Negotiators Playbook
    Day 2 – Advanced Negotiation Strategies
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Day 1 - The Power Negotiator’s Playbook

Accredited Buyer Representative Certification (ABR) – Elective
Real Estate Negotiation Expert (RENE) Certification Course – Day 1
Seller Representative Specialist (SRS) – Credits
Certified Residential Broker (CRS) – 2 credits

Sign up and engage in this interactive experience to help you, the real estate negotiator elevates your game! This course examines all types of negotiation formats and methods so that today’s negotiators can play the game to win. A full spectrum of tips, tools, techniques and advantages will be provided so that negotiators can provide effective results for their clients. You will learn the timing of effective negotiations, craft a strategy, recognize patters and tactics and then successfully apply the principles of persuasion to any negotiation situation.

Session Length: 1 Day
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Day 2 - Advanced Field Negotiations

Accredited Buyer Representative Certification (ABR) – Elective
Real Estate Negotiation Expert (RENE) Certification Course – Day 2
Seller Representative Specialist (SRS) – Credits

This one-day course is an interactive experience built around real-world field scenarios to help negotiators apply the power tools, techniques, and tactics learned in the core course ‘The Power Negotiator’s Playbook.’ Understanding the tactics and techniques is one thing but learning how to recognize them being done and using them effectively requires practice negotiators need to master so they can effectively advocate for their clients. Real estate professionals encounter all sorts of people, personalities, situations, behind the scenes issues, and adverse and competing objectives of the parties. Practice putting them in action through real world field.

Session Length: 1 Day
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Resort and Second-Home Property Specialist (RSPS)

RSPS is recognized as an official NAR Certification, and allows buyers and sellers to have confidence in the ability of a REALTOR® who specializes in buying, selling or management of properties for investment, development, retirement, or second homes in a resort, recreational and/or vacation destination, to assist them with their search.
  • HOME SWEET (SECOND) HOME: VACATION, INVESTMENT, LUXURY PROPERTIES

    This core course focuses on the knowledge and skill base that real estate professionals need to specialize in buying, selling, or managing second homes in a resort, recreational, and/or vacation destination and properties for investment, development, or retirement.
    Session Length: 1 Day
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Seniors Real Estate Specialist® (SRES®)

The Seniors Real Estate Specialist® (SRES®) designation is for REALTORS® who want to be able to meet the special needs of maturing Americans when selling, buying, relocating, or refinancing residential or investment properties. By earning the SRES® designation, REALTORS® are prepared to approach mature clients with the best options and information for them to make life-changing decisions.
  • Two-Day SRES® Designation Course

    The Seniors Real Estate Specialist® (SRES®) designation is for REALTORS® who want to be able to meet the special needs of maturing Americans when selling, buying, relocating, or refinancing residential or investment properties. By earning the SRES® designation, REALTORS® are prepared to approach mature clients with the best options and information for them to make life-changing decisions.
    Session Length: 2 Days
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SHORT SALES AND FORECLOSURES (SFR)

Designed for real estate professionals at all experience levels, the National Association of REALTORS® Short Sales and Foreclosure Resource certification, or SFR®, gives you a framework for understanding how to direct distressed sellers to finance, tax, and legal professionals and qualify sellers for short sales. Learn how to negotiate with lenders, limit risk and protect buyers
  • Short Sales and Foreclosures (SFR)

    Accredited Buyer Representative Certification (ABR) – Elective
    Knowing how to maneuver the complexities of short sales as well as how to identify the distinct real estate opportunities in foreclosure are not merely good skills to have in today’s market – they are critical. This course helps students evaluate all available options for distressed homeowners and identify the components of an effective short-sale package.
    Session Length: 1 Day
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SELLER REPRESENTATIVE SPECIALIST (SRS) DESIGNATION PROGRAM

  • SELLER REPRESENTATIVE SPECIALIST (SRS) DESIGNATION PROGRAM

    Seller Representative Specialist (SRS) – Required
    Accredited Buyer Representative Certification (ABR) – Elective
    Certified Residential Specialist (CRS) – Elective
    Certified Residential Broker (CRS) – Elective

    Redefine your ‘normal’ and reinvent the way you represent sellers. It provides a comprehensive foundation of skill development, training and resources to help real estate professionals represent the interests of sellers in today’s marketplace. Students learn to increase listings and grow their business by effectively communicating their value to seller clients. You will explore and apply the Code of Ethics and Standards of Practice as well as comply with state license laws when representing sellers. The ultimate goal is to assist you in applying methods, tools, and techniques to provide the support and services that sellers want and need.
    Session Length: 2 days
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  • Real Estate Safety Matters – Safe Business = Smart Business

    Offered by REBAC – Stand-alone programming
    Gain essential knowledge on how real estate professionals can limit risk to preserve safety and facilitate positive business outcomes. You will be exposed to those risk considerations in the brokerage of real estate and relevant safety systems and tools which should be safety protocol for showing properties and listing appointments. Understand the physical and instinctual response to threats or attacks and engage in a conversation about conceal and carry considerations as well as the need for data security for your business and your clients and how to protect personal and electronic information.
    Session Length: 3 Hours
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Instructor Development Workshop

Cheryl’s instructor development workshops take presentation and instructional skills to a new level. From a 6 hour “Building Instruction Expertise” workshop to a 3 day boot camp, Cheryl’s IDW’s are unique and highly interactive.
It’s important to present like a professional. Attendees’ quick judgments are based on how the instructors are perceived - beginning with their first contact through the presentation of the material content. If your trainers are not good speakers, or they design lackluster programs, then they are giving the participants a false perception of their expertise. During this course, attendees will be exposed to a mixture of training and development applications as well as professional speaking techniques which will help ensure programs are as dynamic and effective as possible. After all, it’s about the attendees and how well they are able to learn what is taught. And that is ultimately how the company and its trainer’s performance are judged

Type of learning methodologies used to engage the audience: 

  • Group Exercises – Case study
  • Role Play (on a selective basis)
  • Hands-on Group Exercises
  • Interactive Questioning
  • Participant Presentation
  • Power Point Presentation
  • Humor and Demonstration

Download the One Sheet PDF

Session Objectives – Upon completion of the certification course, the participant will be able to:

  • List the fundamental elements that comprise the development and delivery of a successful and effective presentation.

  • Design an educational session utilizing a universally acceptable outline format.

  • Create, develop and write specific and general learning objectives.

  • Describe, identify and implement instructional techniques that address the four basic learning styles.

  • Research and develop participation activities for attendees.

  • Determine the essential aspects of what constitutes relevant content for an anticipated audience.

  • Understand the essential elements of copyright requirements, infringement, and fair use.

  • Prepare and present activity based education segments that adhere to established objectives.

  • Utilize various techniques for energizing an audience as well as generating active involvement of the participants through the use of interactive questioning.

  • Incorporate storytelling to enhance the learning environment.

  • Offer a presentation style that reflects use of up to date techniques and technologies.

  • Demonstrate an ability to utilize multiple visual aids.

  • Analyze participant feedback regarding a course and its instructor’s ability to present.

  • List the fundamental elements that comprise the development and delivery of a successful and effective presentation.

  • Determine the essential aspects of including content that is relevant and necessary for the anticipated audience.

  • Utilize various techniques for energizing an audience as well as generating active involvement of the participants.

  • Offer a presentation style that is up to date regarding technique and technology.



  • Utilize other delivery techniques (such as team teaching, individual coaching, and groups exercise) in a way that enhances the learning environment.

  • Analyze the elements of dealing with change and how it ultimately impacts our ability to remain relevant in a changing marketplace.

  • Implement technology as a strategic initiative to create and maintain effective connections with clients and attendees.

  • Establish an increased level of awareness of the concept of relevance and determine what skill sets need to be improved to establish and/or maintain a thriving speaking business.

  • Walk away with approximately 200+ web site links and tablet applications.

  • Dispel the notion that other people are untruthful. With insight into emotional intelligence and the combination of words, tone and body language, participants will become more aware of the truth in an interpersonal interaction which will ultimately result in better relationships.

  • Develop a communication process that will enhance your overall effectiveness when interviewing your customers or talking to your direct reports by recognizing behaviors that can create a disconnect.

  • Interpret body language and communication styles to best establish a method of interaction that will have positive results. Utilize the concepts of emotional intelligence in building your relationships.

  • Adapt communication, processing procedures and materials to attract and build relationships with different generational groups.

Length of Certification

3 Days – 6 Hours per day

Scheduled Spring, Fall & Spring

50 minute hours (10-minute break)

1 hour lunch

Contact us to Check Availability & More Today

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Cheryl Knowlton, CSP, DREI, Owner
ENERGETIC | ENGAGING | EXPERTISE
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