The Power of No

As a recovering people pleaser, I have had to learn to say no.  Regardless of how you say it, learn to say no when it could otherwise land you in jail or get your license taken away from you.

The Power of NO

We have a tendency to want to please.  Slow down.  Take a deep breath and say no when asked to do something unethical or illegal.  There is power in simply saying “NO”.

Learn to say no

When asked to do something that is unethical or illegal you need to think ahead of time that you will say no.  It’s not worth your license or freedom.  No client is worth that.

Always doing the right thing

Making a decision beforehand so that you can always make the right decision at the moment. Who sells eternity for a toy? This is the first in a series of podcasts with Clay Johnson at Castle & Cooke Mortgage.

Before you panic get the facts

There are times when we think we have an accurate picture of things only to later find out that we just didn’t have all the facts.

Customer Service that is magical

Hi, Everybody, Cheryl Knowlton coming at you with your dynamite idea for the day.  Part of building a recession proof business is delivering that absolutely phenomenal, dazzling, customer service experience.  Not average, not meh, but something that is truly memorable. A couple of weeks ago, I had a dazzling customer service experience.  I am so excited to tell you about …